Commuter Benefits

• Member ID: Member's SSN
• Customer Service: 866-451-3399
• Customer Service Email: customerservice@wexhealth.com
• Hours: Mon-Fri 9am-5pm EST
• Fax: 866-451-3245

The deadline for all ordering, changing, or canceling existing orders must be placed by the 10th of every month prior to the month you are ordering for.

All TRANSIT orders must be purchased via Discovery Benefits portal, no claims form is required. TRANSIT purchases outside of the Discovery Benefits portal are not permitted nor reimbursed. The program does not offer excess amount purchase with after-tax basis.

As long as you are an active participant, you may carry over unused contributions to another month. Unused amounts cannot be used to reimburse you after you have been terminated, and funds remaining in the account will be forfeited. 

Important: The IRS requires that the Plan Administrator must receive ALL claims for qualified expenses within 180 days after the service is provided in order for it to be considered for reimbursements. Per IRS regulation, this program is restricted to just employee, not including dependents usage.